General FAQs

What does Greenbuild Supply specialise in?

We specialise in supplying sustainable and high-quality building materials, with a focus on LSZH cable management and fire protection solutions such as ASD (Aspirated Fire Detection).

Where is Greenbuild Supply located?

Our head office is based in Brisbane, Queensland, Australia. Our second main distribution facility is located in Dandenong South, Victoria.

How can I contact Greenbuild Supply?

You can reach us via phone, email, or through the contact form on our website. Details are available on the “Contact Us” page.

Product Specific FAQs

What types of cable management solutions does Greenbuild Supply offer?

We offer a wide range of cable management solutions, including electrical conduits (LSZH and steel), fittings, heat detectors, labels, ties, cable glands, underground cable covers and associated accessories.

What materials are your cable management products made from?

Our products are available Low smoke zero halogen polycarbonate (PC) tested to IEC 60754 for enhanced fire safety. We also offer stainless steel conduit options for specific applications.

Are your products compliant with Australian standards?

Yes, all our products are manufactured under ISO 9001:2015 (quality management) and ISO 14001:2015 (environmental management) and tested and third-party certified to meet or exceed relevant Australian standards such as AS2053. Many of our products are also Green Star rated, contributing to sustainable building practices. Check out our whitepaper for a more detailed insight into our accreditations.

Can I get technical support for your products?

Absolutely, our team is ready to provide technical support and guidance on product selection and installation, including assistance with choosing the right LSZH electrical conduit for your needs.

Ordering & Account FAQs

How can I place an order?

You can place an order online through our website, via email, or by calling our sales team.

What payment methods do you accept?

We accept major credit cards, direct bank transfers, and purchase orders from approved accounts

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number to monitor its progress.

What is your return policy?

Please refer to our “Returns & Refunds” page for detailed information on our return policy and procedures.

How can I create an account?

Please get in contact and we’ll speak to you about our process of becoming a trading partner.

Project & Industry FAQs

Does Greenbuild Supply work on large-scale projects?

Yes, we have experience supplying materials for major projects across various industries such us metro tunnels and stations in Melbourne, Brisbane and Sydney, Airports, Mining construction sites, hydro pumps facilities, large scale solar farms, cold storage and many more,

Which industries do you typically serve?

We cater to a diverse range of industries, including construction, mining, infrastructure, telecommunications, and renewable energy.

Can you provide customised solutions for my project?

Yes, we can work with you to develop tailored solutions that meet your specific project requirements. Please reach out to us and we set a day and time to discuss your requirements.

Do you offer project consultation services?

Our team can provide expert advice and consultation on product selection and project planning.

Is Greenbuild Supply committed to sustainability?

Yes, sustainability is a core value for us. We prioritise environmentally friendly products and practices. We are proud members of the Living Building Challenge and Green Building Council.

Whitepaper